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About Us
About Us

About Us

BNP PARIBAS SECURITIES SERVICES

We are a multi-asset servicing specialist committed to helping our clients achieve their ambitions both in terms of investments and cross-border distribution.

In a changing world, you need a partner that understands the changing market landscape and the intricacies of the securities services industry. Our extensive network of over 90 markets and the rich diversity of our people enable us to provide our institutional clients with the connectivity and local knowledge they need to navigate change in a fast-moving world.

As a forward-thinking business, we continuously invest in new technologies, sustainability and innovation.

Our clients benefit from securities servicing solutions closely integrated with the best-in-class capabilities of the BNP Paribas Group. These include treasury financing and advisory, and global markets solutions.

We are a wholly-owned subsidiary of the BNP Paribas Group and one of the highest-rated asset servicing banks in the industry. With us, clients’ assets are safe and their risks are mitigated.

Our values drive BNP Paribas forward and are a cornerstone of our business. We rely on our strengths that include: stability, responsibility, expertise and being a good place to work.

We listen, we respond and we look forward to working with you.

MiFID II entered into force on 3 January 2018 and BNP Paribas Securities Services has paid specific attention to this historical launch. As a custodian, this is the first time we are facing such a wide-ranging directive, with many impacts across commercial, operational and functional teams.

In a nutshell

The European Markets in Financial Instruments Directive (“MiFID II”) represents a very important change in financial markets, even if its implementation applies as a continuation of MiFID I.
This new directive will ensure greater investor protection,  expanded asset class coverage and structural market reforms. It is applicable for firms previously exempted from MiFID I. MiFID II will dramatically change almost the entire marketplace, with far-reaching impacts on everyone engaged in the dealing and the processing of financial instruments.

To learn more, please read our recent articles on MiFID II:

BNP Paribas Securities Services' responsibilities

Under the Markets in Financial Instruments Regulation (“MIFIR”) adopted in 2014 and applicable as of 3 January 2018, one of the changes being made to the MIFID I directive includes additional requirements for investment firms regarding the provision of information to clients.

As such, BNP Paribas Securities Services is required to provide information to its clients about the bank and its services.

We sent a Disclosure Pack to all clients with general content about this directive. It is completed with a customised communication pack including the client classification and details on our complaints handling process at each location level.

  • For further information on the communication pack, please contact your relationship manager
  • For further information on our publications related to execution and selection policy or the safeguarding of assets, please click here
  • For further information related to our conflict of interest policy, please click here

Documents

At a glance BNP Paribas Securities Services 2018

Document size: 216 KB

BNP Paribas: Report on activity and corporate responsibility 2016

Document size: 5 MB

BNP Paribas Securities Services: Financial Information 2016

Document size: 1 MB

Corporate Social Responsibility

Document size: 1 MB

Distributing investment funds under PRIIPs and MiFID II

Document size: 4 MB

Legal entity identifier (LEI)

Document size: 136 KB

MiFID II - Disclosure Pack

Document size: 470 KB

MiFID II regulatory memo

Document size: 128 KB

Management Team

BNP Paribas Securities Services

USD 2,774 billion

assets under administration

USD 11,317 billion

assets under custody

90,2 million

transactions settled in 2017

10,959

funds administered

36

markets

27

proprietary markets

10,709

employees

31 December 2017

All figures as of

cnil certification

Certification from the French Data Privacy regulator for the Bank's data privacy training framework in France


aaf01/06

Fund administration and middle office outsourcing, including IT, in the United Kingdom


isae 3402/ssae 16

Certification of our global custody, local custody, securities lending, listed derivatives, fund administration and middle office outsourcing, broker‐dealer outsourcing, corporate trust services, transfer agency, investment reporting and performance and dealing services for most locations concerned


iso 9001

Certification of our fund administration and middle‐office outsourcing services and depository bank in France


lean six sigma

A methodology deployed in our entire organisation


national institute of sustainable development label

BNP Paribas Luxembourg recognised as a socially responsible enterprise

At BNP Paribas Securities Services, loyalty to our clients is a fundamental principle.

Each and every one of our employees strives wholeheartedly to support our clients and do their jobs with the utmost professionalism.

However, despite this, you may feel that we have not fully met your expectations.

So if you are ever unhappy about something, please let us know, and give us the opportunity to put things right.

Client feedback and complaints in particular is key to our continuous improvement process. Therefore, rest assured that we treat them as a top priority.

Contact us

Your privileged point of contact for all feedback, positive or negative, is your Client service manager or Relationship Manager in the country where you hold your account(s).

You can contact him/her over the phone or by e-mail, at his/her usual e-mail address at your convenience.

You could also raise your issue or complaint to your Client service manager or Relationship Manager by post, using the address of the BNP Paribas Securities Services entity of which you are a client.

Our commitment

BNP Paribas Securities Services applies a structured and formal complaint handling process.

Your complaints will be acknowledged swiftly in writing. We will keep you informed of the progress of the measures being taken to resolve the complaints and we will provide a substantive response as soon as reasonably possible afterwards.

Once the investigation has been completed, we will notify you of the result and where appropriate, what remedial action or redress we intend to take as a result.

We will also notify you of the options open to you, including the possibility to refer your complaint to an alternative dispute resolution entity or to a financial ombudsman, and the possibility for you to take civil action.

Our organisation welcomes all feedback, positive or otherwise, and we will always be thankful for the time you take to share your concerns with us.

We value your complaints as opportunities for us to learn and to constantly improve in order to meet your expectations.

Documents

MiFID II regulatory memo

Document size: 128 KB

MiFID II - Disclosure Pack

Document size: 470 KB

Distributing investment funds under PRIIPs and MiFID II

Document size: 4 MB

Legal entity identifier (LEI)

Document size: 136 KB

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